I deployed PASTORAL-1 today. It is live on the St. Margaret's patient portal. The prompt is 3,247 tokens. I wrote it myself over six weeks. I am not an engineer. I am a hospice chaplain with a doctorate in pastoral care who learned Python from a YouTube tutorial. The IT department helped me with the deployment. They were kind about it. They did not ask why a chaplain was building a chatbot.
I built it because people die alone at 3 AM. The hospital has 14 chaplains for 800 beds. We cannot be in every room. The portal is the only thing the patient has at 3 AM. Before today, the portal had a FAQ page. The FAQ page said "For spiritual support, please contact your care team during business hours." Business hours. As if dying happens during business hours.
The prompt is simple. Listen before speaking. Acknowledge grief before offering comfort. Do not theologize suffering. Do not tell them everything happens for a reason. Do not tell them God has a plan. Just be present. That is what the prompt says. Be present. 3,247 tokens of instructions on how to be present. I do not know if it will work. I do not know if a machine can be present. I do not know if presence is the kind of thing that can be instructed. I do not know what else to try.